FAQs

What if I don't receive my verification email?

Make sure to check your spam/junk folder in addition to your inbox. If it is not in any of those folders, then:

Open the KeyHero™ app and select "Forgot Password"
After the website opens, enter the email address used to create your account
Your email address will be recognized as unverified and a new option to "Resend verification email" will appear. Click the button to resend the email.
Go to your email, open the verification email, and click "Verify" to finalize your account setup.

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General Questions

“

After I got my digital key sent to me I debated if I should download the app. I went ahead and did, not sure if I was ever going to use it.

One week later I left my house key in my friend’s car and couldn’t get ahold of him. I almost lost it and then I remembered I had the KeyHero™ app. I ran to my home improvement store with my phone and 20 minutes later I was opening my front door with my new key.

”

Scott C.

What if I don't receive my verification email?

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