FAQs

What if I don't receive my verification email?

Make sure to check your spam/junk folder in addition to your inbox. If it is not in any of those folders, then:

  1. Open the KeyHero™ app and select "Forgot Password"
  2. After the website opens, enter the email address used to create your account
  3. Your email address will be recognized as unverified and a new option to "Resend verification email" will appear. Click the button to resend the email.
  4. Go to your email, open the verification email, and click "Verify" to finalize your account setup.
     
 



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